Returns & Shipping


All orders require an extra 1-2 business days to process. Business days are Monday through Friday, 9am-5pm PT (excluding holidays). The shipping methods listed at checkout only show the carrier’s estimated transit time and does not include processing time.

Once shipped, standard orders will arrive within 7 business days and expedited orders will arrive within 3 business days. During times of high package volume, carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. Please check your tracking number for updates.


International Shipping Policy

At Whispydesigns we strive to provide the best customer experience for our customers, no matter where they may be located. As such, we are pleased to offer international shipping options to our customers.

International orders will be shipped via a trusted third-party carrier, such as FedEx , DHL or USPS All international orders will incur a flat rate shipping fee, which includes duties, taxes, and customs clearance fees. Customers are responsible for all international taxes and duties associated with their order.

All international orders must be placed with a valid credit card and billing address. For security purposes, customers are required to provide a valid phone number to enable contact between our carrier and customer in the case of any issues with their order.

We do not accept returns or exchanges for international orders, and all sales are final. We also cannot guarantee delivery dates for international orders due to possible delays in customs.

If you have any questions about our international shipping policy or your order, please contact our customer service team at


Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Whispydesigns facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 14 days. If Whispydesigns’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense . Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Whispydesigns reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.


How To Make A Return

Please read the return policy above before proceeding to the RETURNS PORTAL. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the items will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit. All shipping charges are non-refundable. The return shipping cost will be deducted from your refund.If you received an item that was defective or damaged during shipping, please proceed to the RETURNS PORTAL , If you have any questions, please contact us at Our Customer Care Team is available Monday-Friday, 9am-5pm PT. If you send us an email outside of that window, please be patient and someone will reply to you as soon as possible.


If you are not entirely happy with your purchase, you may return an item purchased on as long as it meets the following criteria:

– Merchandise must be unwashed, unused and unworn.
– Merchandise must be in the original packaging.
– Orders containing promotional merchandise and sales items are final sale and are non-refundable. This includes bundles & packs.
– Gift cards are non-refundable.
– Shipping charges are non-refundable.
– An order # as well as an email address or phone number must be provided with your return/exchange.
– Returns will not be accepted after 14 days from delivery date.
– We can only accept returns or exchanges for items purchased directly on the website.