frequently asked questions



Stay up to date on the status of your order by using the tracking information provided within your order confirmation email. For any additional questions, please email us at . Someone from our Customer Care Team will respond within 24 business hours. We’re available Mon-Fri, 9am-5pm PT and will respond to your message within 3 business days.

Please email our Customer Care Team at immediately and we will do our best to accommodate your request; however, modifications are not guaranteed once an order has been submitted. Please note that discount codes and gift cards cannot be added or used retroactively. Be sure to input the codes prior to placing your order.
If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates. If your order has already been shipped, we won’t be able to make any changes to your shipping address.

Cancellations are not guaranteed. To request a cancellation, contact us at We will respond as quickly as possible in the order your email is received.
Our team is available Mon-Fri, 9am-5pm PT and will respond within 3 business days. If we are unable to process a cancellation, you can initiate a return once you receive your order. Read our Return Policy.

Our Customer Care Team is available via email Monday-Friday, 9am-5pm PT

Please note that sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.


We don’t ship to some countries because of legal restrictions or shipping carrier limitations.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

Crimea, Luhansk, and Donetsk regions in Ukraine

  • Russia

  • Belarus

  • Ecuador

  • Cuba

  • Iran

  • Syria

  • North Korea

Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine.

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

  • Afghanistan

  • Bhutan

  • Brunei

  • Chad

  • Laos

  • Libya

  • Mongolia

  • Samoa

  • South Sudan

  • Timor-Leste

  • Turkmenistan

  • Yemen

The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.

Please email us at
immediately and we will do our best to update the shipping address. If your order has already been shipped, we won’t be able to make any changes.
Changes to a shipping address are not guaranteed; however, please email us at
as soon as possible and we will do our best to accommodate your request. We cannot make changes to a billing address.


Sales & Promotions

Yes—we typically have one sale per year around Black Friday/Cyber Monday. We are not able to honor price adjustments for purchases made outside of an active promotional period.